"Logan The Jewellers" is the trading name of Corriegold Limited. We are registered in Scotland with the company number SC189532. Our registered address is 38 Alloway Street, Ayr, KA7 1SH.
We are VAT Registered. Our registration number is 723858512.
This website is not intended for use by children under the age of 16.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website is not guaranteed to be free from computer viruses or malware and it is strongly recommended that you check for such viruses before downloading any material.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website are used with the permission of their owner.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small text file which ask permission to be placed on your computer's hard drive. Once you agree, the file is added. Cookies in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies allow web applications to respond to you as an individual, as the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
DATA PROTECTION NOTICE
Under the terms of Global Data Protection Regulation (GDPR) which came into effect on 25th May 2018, Corriegold Limited T/A Logan The Jewellers acts as both the data controller and data processor of your personal information. Our ICO registration number is ZA775010. You can check the register at www.ico.org.uk.
We only collect your personal information for our legitimate business reasons. We will not request information that is unnecessary for the purposes of our dealings with you, or store your information for longer than is necessary. Your information will never be used for unsolicited marketing purposes, or shared with any third parties for marketing purposes. If you have requested to receive marketing emails or SMS messages from us, you can stop these at any time by clicking the 'opt out' link in the email or by contacting us. We do not undertake telephone or postal marketing.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. Paper and/or electronic copies of receipts, invoices, quotes and valuations will be kept for up to six years for internal accounting and record-keeping purposes. These records are stored securely until such time they are no longer required, after which they are permanently deleted and/or securely destroyed. All computers and electronic devices used to collect and process your personal information are secured with password-based encryption and regularly checked for viruses and malware. No third parties have access to this information. We do not keep internal records of payment card or bank information.
Examples of how we will collect and process your personal information are given below:
When sending us an enquiry by email, telephone, through our website or through Facebook, you might provide us with personal information such as your name, telephone number and email address. We will only use this information for the purposes of contacting you regarding your enquiry. Your information will be deleted once our communications are complete.
When you purchase an item from us or request a workshop service (for example a repair, cleaning or valuation); we will ask you to supply personal details including your full name, postal address, telephone number and email address. This information will be stored in our secure customer database (provided by JewelMaster). It will only be used for legitimate business reasons; for example: tracking the status of your purchase or workshop service, sending workshop updates to you by SMS or email, recalling information about past sales or services, recording warranty information, confirming your identity when collecting an item, or managing our customer loyalty scheme. We might also contact you by SMS or email to remind you about upcoming appointments or services due, or offer you discounts based on your purchase history. You can opt out of these communications at any time.
Where you make a payment using a third party (such as PayPal or Duologi) or use our in-store card machine (whether this is in person or over the telephone), we do not collect or store your payment information. You should never send us payment information by email or any other unsecured method, and we will never request that you do so. Where we accept a payment by cheque, this is immediately forwarded to the bank and we will not retain your bank account information.
If you interact with us on Facebook, your public profile information will be visible to us and we will be able to send you private messages, for example to reply to a comment on a post or a query sent through messenger. Facebook might use other information on your profile for targeted advertising purposes, however this information is not shared with us. Please see Facebook's privacy terms for more information.
If you are a business who supplies goods and services to us, we will collect your information to use in the course of our dealings with you, for example making orders or issuing payments. Your information will never be used for any other purpose.
Please contact us if you have any queries about how we collect and process your personal information, would like to find out what information we hold about you, would like us to update or amend the information we hold about you, or would like to request that we delete your information.
Under the terms of the Consumer Rights Act 2015, as a ‘bricks and mortar’ shop (rather than an online seller) we are under no obligation to accept returns for purchases where the buyer has simply changed their mind. However, we value our customers and want you to be happy with your purchase. Therefore in addition to your rights under the Act, we are happy to offer an exchange or credit note for items returned within 7 days of purchase, subject to the following terms:
We do not offer cash refunds, but are happy to exchange the unwanted purchase for another item or issue a credit note (valid for 12 months).
If you would like to return an item, it must be accompanied by the receipt and returned in the condition it was sold (including the packaging) within 7 days of purchase*.
We will not accept returns for any item that has been worn, used, damaged or is otherwise not presented in the condition it was sold.
We are unable to accept returns for any item that has been altered to your specification (including personalisation and sizing), workshop commissions or special order items.
If you choose to return the item to us by post; you are responsible for the cost of postage and appropriate insurance for loss or damage of the item. The item remains your property until it is received by us in suitable condition for resale. We accept no liability for items lost or damaged in the post.
*If you are buying a gift for an occasion that is taking place at a later date, please let us know at the time of purchase. We may be able to extend the return period until after the occasion has taken place.
None of the above affects your legal rights under the Consumer Rights Act.
Please note: We are not a distance seller and offer in-store purchases only. Where we agree to undertake one-off instances of distance selling for your convenience (for example if you are unable to physically visit the store and ask us to post a purchase to you); this does not constitute an 'organised distance selling scheme' under the Consumer Contracts Regulations. Any such purchases are therefore exempt from Distance Selling Regulations and our normal return policy applies.
FACEBOOK PROMOTION TERMS & CONDITIONS
The promoter is Corriegold Ltd trading as Logan The Jewellers (SC189532). Promotions are in no way sponsored, endorsed or administered by, or associated with Facebook or its partners or application developers. You are providing your information to the owner or operator of this Facebook page and not to Facebook or any of its partners or application developers.
We reserve the right to withdraw or alter the promotion at any time.
Entry is open to UK residents aged 16 or over, excluding employees and relatives of Corriegold Ltd.
Only one entry per person.
To enter you must follow all the steps listed on the promotional post.
The closing date and time will be listed on the promotional post. Entries received after this time will not be counted.
Winners will be selected at random.
Winners will be informed by a reply to their comment on the promotional post and a private message on Facebook. If the winner does not respond within 72 hours of this message a new winner will be selected at random.
Winners names will be announced in a public post on our Facebook page.
Prizes must be collected from our shop at 38 Alloway Street, Ayr, KA7 1SH. Postage is not included.
Proof of ID will be requested upon collection.
If the original prize is no longer available due to circumstances beyond our control, we reserve the right to offer a substitute of similar value and specification.
No cash alternative will be given.
By participating in the promotion entrants confirm they have read, understood and agree to be bound by these terms and conditions.