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BESPOKE DESIGN
Our customers tell us that they love our straightforward, no-nonsense approach to jewellery design, and are often surprised at how affordable it can be. We know that most customers have no idea of the costs involved in having jewellery made, and many are too afraid to ask. We understand what a daunting prospect it can be, especially when many jewellers are reluctant to share what they charge, or make the process seem overly complicated. So customers end up visiting a chain store and paying over the odds for a mass-produced item, or buying something online and being disappointed with the quality.
Our aim is to make jewellery design accessible to everyone, so we offer a no-nonsense service with free advice and transparent pricing. You won't find any pushy sales consultants or intimidating 'creative directors' when you visit us, just friendly service and an informal chat.
Looking to redesign your existing jewellery, for example by incorporating existing metal or gemstones into your bespoke design? Visit our Remodelling page for more information.
Scroll down for more information about our bespoke design service.
Frequently Asked Questions
What's the process?
Following an in-depth consultation about your requirements, we'll create a unique design using CAD (Computer Aided Design). Your design will be sent to you by email, showing different angles and sizing information. You can see an example of a typical CAD design below. There is a £100 charge for CAD designs, which will be deducted from the cost of your finished jewellery. For more information, see "Do you need a deposit?" below. Your design can be tweaked as many times as necessary until it's perfect, as we don't charge extra for changes.
Once your design is finalised, we'll 3D-print a resin model of your new mount, which allows us to check the design in exact detail. The resin model will then be sent to a specialist casting facility, where an exact copy will be made in gold or platinum. The cast will be polished and finished by hand, and your stones will be carefully set. At this stage we'll arrange a fitting to check the size. The final step is to send the item to Edinburgh Assay Office for hallmarking.
Where do I start?
If you’d like to commission a bespoke design, please pop into the shop and have a chat with Ewen. He'll take any measurements needed and run through our consultation questionnaire to get an idea of your requirements. If you're not sure exactly what you're looking for, we have dozens of different settings available for you to try, and display sets with the most popular shapes and carat weights of stones. This can be very helpful during the consultation process. If you ask us to supply stones, we'll source a selection to suit your budget and arrange for you to pop back in for a viewing a few days later.
If you already know what style you'd like, the entire consultation process can be done by email instead. You can contact us at sales@loganthejewellers.co.uk to get started.
An important part of the consultation process is discussing your budget, to make sure your chosen design is possible for that amount. We know it can be an uncomfortable topic to discuss, but it saves time for everyone if we know how much you want to spend. We charge a £100 non-refundable deposit before starting bespoke CAD designs (see below), so we wouldn’t want to take a deposit and present you with designs that are over your budget. Customers will often tell us they don't have a budget, but we know from experience that they usually do - they just don't want to tell us in case we bump up the price! But you don’t need to worry, we won't charge you more for a design just because you gave us a higher budget at the outset. Giving us your budget just allows us to tailor the design to your requirements. If we feel that your budget isn't realistic for the design you want, we'll be honest and suggest alternative metal types and gemstones, or tweaks to the design that could bring the cost down. If a bespoke design isn't possible within your budget, we could suggest ready-made mount and stone combinations that will bring the cost down.
If you'd like to spread the cost of your bespoke jewellery, our free layaway service allows you to spread the cost and collect your new item once the balance has been paid in full, with no additional charges and no credit check. Please ask for details.
We'll ask you to read our Terms of Sale before proceeding with your bespoke design.
What type of designs can you offer?
We don't limit your design to a list of standard styles. We can make anything you like, no matter how quirky! If you know what style you’re looking for, we’ll ask you to send us some photos or sketches, detailing what you like and dislike about each one. It doesn't even need to be photos of jewellery. Send us anything that you'd like to be incorporated in your finished design, even if it's just a pattern, texture or colour. We'll use these photos as inspiration when creating your own personal design.
If you send us pictures and we don’t feel the design is suitable for your stone type, or wouldn’t be robust enough for daily wear, we’ll let you know and suggest some modifications that would make the finished design more practical but retain the same sense of style.
What type of gemstones can you supply?
As diamond and coloured gemstone specialists, all of our stones are the highest quality with GIA and IGI-certified options available. We offer traditionally-mined natural diamonds alongside their lab-grown equivalents, and can provide a quote for both types if your budget allows. We can supply natural and lab-grown diamonds in almost any quality, shape and carat weight, including coloured diamonds. When you visit us, we'll show you our diamond sample sets which have the most popular shapes and weights so you can see exactly how they compare to each other.
Many customers are choosing lab-grown diamonds for their bespoke jewellery due to the low price and high quality. You can read more about lab-grown diamonds in our Diamond Buying Guide, including example prices.
Customers also choose lab-grown diamonds for ethical and environmental reasons. We use the highest quality lab-grown diamonds available on the market, with the finest being 'Green Grown' diamonds from Green Rocks. The Green Grown process creates exceptional quality diamonds which are cut and polished by some of the finest stone cutters in the world. Every Green Rocks diamond is a 'Sustainability Rated Diamond', certifying that it adheres to the highest social and ethical performance, with unsurpassed traceability back to the source. These do tend to be priced slightly higher than standard lab-grown diamonds, but the quality is truly unrivalled and we believe they are well worth the additional cost.
If you're looking for an even more affordable option than our lab-grown diamonds, we offer the finest quality moissanite from the Charles & Colvard Forever One Collection. This is the highest quality moissanite you can buy, with a clarity and sparkle unrivalled by cheaper alternatives offered by other jewellers. We can supply Forever One moissanite in weights up to 3.60ct, and in the following shapes: Round Brilliant, Oval, Princess, Cushion, Emerald and Pear. You can read more about Forever One moissanite in the brochure below.
How long does it take?
Our current turnaround for CAD designs is approximately two weeks. We will try to complete your design sooner if we can, but our bespoke service is very popular and we usually have a queue of designs waiting to be completed. Minor design amendments are usually completed within a few working days.
Once you have approved your design, our usual completion timescale is approximately six weeks. It may be possible for us to complete your item sooner, but this would incur additional charges for express casting, hallmarking and setting services. Timescales are extended during the Christmas period. Our last order date for guaranteed Christmas delivery is usually 20th October.
How much does it cost?
Each bespoke piece of jewellery is individually priced based on the amount of precious metal used for the mount, the number and type of gemstones it contains, and the amount of finishing it will require. While we don't charge designer prices for our jewellery, having a bespoke piece made does cost more than choosing a ready-made design 'off the shelf'. This is due to the additional costs involved in the designing, 3D printing, casting and finishing of your unique piece as a one-off design.
If you have a specific style in mind but find that a bespoke design is over your budget, we can usually source a ready-made design in a similar style. We have a network of trusted UK suppliers offering thousands of designs to suit most budgets.
As a general guide, the cost for a bespoke solitaire ring mount would start at approximately £900 for 9ct gold and £1200 for platinum, assuming a simple design. These prices include design, manufacturing, hallmarking and 20% VAT, but exclude the cost of the stone itself. Choosing a heavier-weight, complex or diamond-set design would increase the cost, as would setting multiple stones. Bespoke pendants start at £600 for 9ct gold designs and £800 in platinum, excluding the cost of any stones. As you will see, the difference between 9ct gold and platinum is relatively small. This is because most of the cost involved in bespoke work is to cover design and manufacturing, which are the same regardless of the metal used. For this reason, we don't tend to offer bespoke jewellery in silver. Platinum has a similar cost to 18ct gold and we consider it to be a superior metal, so if your design uses white metal we would recommend choosing platinum over 9ct or 18ct gold.
If you're looking for a more specific example of cost, the platinum mount shown in the CAD images above was designed to hold an oval centre stone and four small round stones set in pairs on each side. This ring was designed with teal sapphire and diamonds, but the type of stones does not affect the price of the mount. At the weight shown, the finished cost of this ring would be approximately £1400 including stone setting, hallmarking and 20% VAT (but excluding the stones themselves). If we kept the same overall design but increased the metal weight by 50%, for example by making the band thicker and wider and/or making the ring a larger size, the mount would look very similar but the cost would increase to £1800. This is why telling us your budget in advance is so important. If we have a ballpark figure to work with, we can adjust the design accordingly. Of course, there will always be a minimum cost as we don't make thin or flimsy designs. All of our jewellery is designed to last generations with the proper care and maintenance. We have customers who are still wearing the engagement rings we made for them 40 years ago.
Do you need a deposit?
We don't charge for the consultation process or for providing estimates. However, bespoke jewellery design is very time-consuming, so we do charge a £100 deposit before beginning the CAD design process. If you proceed with your bespoke design, the £100 will be deducted from the cost of your completed item. However, it is non-refundable if you decide not to proceed with your design.
If you have asked us to source stones for you, we charge a £25 deposit which will be deducted from the cost of your completed item. Please note this deposit covers the cost of postage from the stone dealer, so is non-refundable if you decide not to proceed with your design.
Once you are ready to proceed, we'll take an initial payment equivalent to 50% of the total cost. The balance will be payable on collection. We accept all major credit and debit cards including American Express, or you can pay by cash or bank transfer if you prefer.
If you'd like to spread the cost of your bespoke design, our free layaway service allows you to split the cost into an agreed number of instalments and collect your item once the balance has been paid in full. There are no additional charges and no credit check. Please ask for details.
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We may also be able to offer interest-free instalments from PayItMonthly. Please let us know in advance if you'd like to apply for this, as it is not available for all orders.