PLACING AN ORDER ONLINE
 
When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these terms, you should not place the order. By completing the checkout process, you are confirming your acceptance. 

 

In particular, please refer to our delivery and returns policies by clicking here. 

 

ONLINE CHECKOUT PROCESS
 

To place an order you can either open an account with us, or you can use our Guest Checkout. If opening an account with us, you will be required to provide us with some compulsory personal information. You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account. We do not have access to you account information and cannot update this on your behalf. 

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When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.  If you forget your password, you can reset it by clicking 'forgotten password' on the login screen. We do not have access to your password and cannot reset it on your behalf. 

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We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.

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If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.

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If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information. If not, we will retain your information for any future queries about your order.

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When selecting a third-party payment provider during the checkout process, you are agreeing to abide by the terms of that provider. Please contact them directly with any queries about these terms.  

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ONLINE ORDER ACCEPTANCE

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Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we have accepted your order. Our acceptance of your order will take place only when we take payment from you and dispatch of the product(s) is confirmed. Where the product includes a loose diamond, the order acceptance will take place once we have confirmed availability of the stone. 

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Items that are showing 'in stock' are also for sale in our store. While we update website stock availability regularly, this is not instantaneous. For high-value or urgent items, we recommend contacting us prior to placing your order to confirm availability before you checkout.

 

We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons. 

 

Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.

 

If we cannot supply you with all of the products you ordered, we will not process the parts of your order that are unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.

 

If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after dispatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Logan the Jewellers shall incur no liability.

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If you place an order in-store and pay a deposit to confirm the order, the deposit is non-refundable and non-transferable if you decide to cancel your order. If the manufacturer ceases to supply the product(s), your deposit will be refundable or alternatively we may jointly agree to transfer the balance.

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Dispatch timescales are estimated, especially when purchasing customised 'made to order' or bespoke jewellery. We will make every effort to keep you informed if your order is delayed, but accept no liability for costs or losses incurred as a result. If your purchase is for a special occasion, we recommend ordering well in advance. 

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PAYMENT FOR ONLINE ORDERS

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Full payment will be taken immediately for all orders. We offer several payment options during checkout, including 'Buy Now Pay Later' options and interest-free credit. For collection orders, you can choose to pay by cash or card on collection. We can also accept payment by bank transfer. Please select the relevant option at checkout, and we will contact you with our account details. You can read more details about our payment options here.  

 

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third-party provider.

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We do not have access to your payment information. Payments are securely by the third-party provider you choose at checkout. These providers use encrypted secure payment mechanisms that might store your data. Please see individual payment providers' websites for further information on how they process the personal information collected during checkout.

 

Products ordered remain the property of Logan the Jewellers until they have been paid for in full and delivered successfully (or collected in-store). If you have already received the products you ordered from us but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense. We reserve the right to charge you for damage to any products that are the subject of an unpaid order.

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DELIVERY & COLLECTION OF ONLINE ORDERS

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We can only deliver to customers within the UK and Northern Ireland. International orders will be cancelled.

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If you collect your order in-store, you will need to show your order confirmation and photographic proof of your identity. We will notify you when your order is ready to collect. If the order is urgent and you haven't received a collection notification, please contact us.

 

Delivery timescales relate to items that are currently in stock at our Alloway Street store and are available for immediate dispatch. Delivery timescales and charges may vary for some products.

 

If you need delivery on a certain date, please get in touch before placing your order. While we will do our best to meet this date, delivery delays are outside of our control. We accept no liability for late deliveries. 

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All orders are dispatched using Royal Mail trackable services and are insured by us whilst in transit. Once the item is confirmed as delivered, it is no longer covered by our insurance. Please do not request delivery to a 'Safe Place' in case your parcel is damaged or stolen.

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​Please do not accept delivery of parcels showing signs of damage or tampering. We record parcels being prepared for dispatch to ensure nothing is missing and each item left us in perfect condition. If you believe an item is missing or has been damaged in transit, please notify us immediately and no later than 24 hours after delivery. We cannot accept claims made after this time.

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You can find more details about our delivery policy here.

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CANCELLATION & RETURNS - ONLINE ORDERS

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We want you to be happy with your purchase. If you change your mind, you have 14 days to request a refund or exchange for your order.

 

To arrange a return, please email sales@loganthejewellers.co.uk within 14 days of delivery. Alternatively, you can call us on 01292 263353. Please do not return items without notifying us first.

 

If you return your whole order for a refund, we will also refund any standard delivery charges paid. Express delivery surcharges are non-refundable. If you make a partial return or request an exchange, the original postage will not be refunded. However exchanges will be delivered free of charge.

 

The following items cannot be returned:

 

Earrings for pierced ears

Made-to-order items

Custom and bespoke jewellery

Items that have been personalised

Items that have been altered or resized

Items that have been worn or damaged

Cleaning products that have been opened

 

In addition to the exclusions above, specific terms apply to watches and jewellery:

 

Watches must be returned with their original boxes, certificates and accessories in resaleable condition. These cannot be replaced, therefore are considered an integral part of the item. Your return will be rejected if they are missing or damaged.

 

Jewellery containing certified stones must be accompanied by the original grading certificate in resaleable condition. Replacing a certificate is a difficult and costly process, often requiring the stone to be re-graded. Certificates are therefore considered an integral part of the item and your return will be rejected if they are missing or damaged.

 

Jewellery and gift items must be returned with their original presentation packaging, which must be in resaleable condition. If cleaning products or accessories have been provided, these must also be returned. If these items are missing or damaged, we reserve the right to deduct the cost of replacements from your refund.

 

Items must be returned within 14 days of your request to cancel. Your refund will be made to the original payment method. If you purchased the item on finance with PayItMonthly, we will contact them on your behalf to cancel the agreement.

 

You are responsible for return postage costs. The item remains your property until it reaches us in resaleable condition. Refunds will not be issued for items damaged or lost in transit. We therefore recommend that your return is sent by trackable delivery and insured for its full value. Alternatively, you can return the item in person to our Alloway Street shop.

 

We record parcels being prepared for dispatch to ensure nothing is missing and each item left us in perfect condition. Please do not accept delivery of parcels showing signs of damage or tampering.

 

The above returns policy does not affect your statutory rights to return an item under the terms of the Consumer Rights Act. This states that an item should be of satisfactory quality, as described, fit for purpose and last a reasonable length of time. If not, you could be entitled to a refund, discount, exchange or repair. We believe all customers should be informed about their consumer rights! Click here to learn more from Consumer Rights Scotland and Money Saving Expert.

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You can find more details about our returns policy here.

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DAMAGED OR FAULTY ITEMS

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We are confident in the quality of all the products we sell. If your item develops a fault and this is found to be caused by a manufacturing issue, we'll do our best to put it right.

 

Simply pop into the shop with the faulty item, or email sales@loganthejewellers.co.uk with details of the issue, photos of the item and your receipt. If you've lost your receipt, don't panic! We record all purchases on our system. Just let us know the approximate date of purchase and which payment method you used, and we can track it down.

 

Please note that while we are happy to remedy manufacturing faults, we can't accept claims for faults that were caused by accidental damage, mistreatment or failure to care for the item appropriately.

 

No matter how well jewellery is made, it is still very fragile and easily damaged. Precious metals are easily scratched, bent or dented, gemstones can scratch, chip or crack if dropped or knocked (yes, even diamonds!), and attachments such as charms and catches will not withstand being pulled with force. Watches have complex mechanisms and glass faces, which are easily broken if the watch is dropped or knocked against a hard surface.

 

We can’t stress this enough: the moment your purchase leaves our premises, it becomes your responsibility, so please treat it carefully! We recommend that you insure your purchase immediately against any mishaps, preferably with a specialist jewellery insurer. We can arrange TH March Jewellery & Watch Insurance in-store, so you are covered from the moment you walk out the door. Please ask for details and prices.

 

If you do damage your item, please be honest with us! We’ll do our best to repair it at a reasonable cost or help you with your insurance claim. However if we suspect a ‘manufacturing fault’ was actually caused by you damaging or mistreating the item and you claim otherwise, it is our policy to submit the item for an independent inspection and refer your claim to Trading Standards for the protection of both parties. If the inspection finds in our favour, we reserve the right to recover costs.

 

We believe it's important for customers to know their legal rights. The Consumer Rights Act provides legal protection for up to five years, depending on the type of item purchased and the amount it costs. This is often referred to as your 'statutory rights'. Visit Consumer Advice Scotland and Money Saving Expert to learn more.

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You can find more details about our returns policy here.